Effective date: August 1, 2026

These Terms of Use (the Terms) govern the relationship between CHISHCHIN FEDOR (sole proprietor, Montevideo, Uruguay) (the Operator, "we") and the individual using the Alwenna digital service, available at alwenna.com and in the Alwenna mobile apps (the User, "you").

By starting to use Alwenna, you confirm that you have read these Terms, understand them, and accept them in full. If you do not agree with the Terms, do not use the Service.

• Service (Alwenna) — the Alwenna digital service: the website, the apps, and related features that provide access to astrological calculations (Western and Vedic systems), pair compatibility, interpretations, dialogue with the AI character Alwenna, reports, and other features available according to your plan and the current configuration of the Service.
• Alwenna — the personified AI astrologer: the interface and voice of the Service. Alwenna is not a human, a professional astrologer, or any other professional adviser.
• Account — the User's account, created by signing in through a third-party provider (Google or Apple).
• Anonymous mode — using the core features of the Service without an account; in this case your birth data is stored in your browser/device (see the Privacy Policy).
• Subscription — recurring paid access to the premium features of the Service.
• The Book (The Book of You) — a separate paid digital product (a complete personal reading in PDF form), acquired through a one-time purchase (for a "Book credit").
• Terms — this document.

The Service is created solely for entertainment, self-reflection, and self-discovery. Alwenna is a space to better understand yourself and your relationships through the symbolic language of astrology.

The Service does not provide factual statements about the future, guarantees that events or outcomes will occur, or professional opinions. The calculations and interpretations do not constitute medical, psychological, legal, financial, or other professional advice and do not replace it.

You must not use the Service as the sole basis for decisions about health, mental state, safety, relationships, career, money, legal matters, or other significant life circumstances. You make any important decisions yourself and, where needed, with a relevant professional.

Crisis situations. If you are in a crisis, feel a threat to yourself or others, or suspect a medical or psychiatric emergency — do not use the Service as emergency assistance and immediately contact the appropriate emergency services or an in-person professional.

18+ content. Certain features of the Service (for example, "The Heat" — a reading of a couple's sexual compatibility) are intended only for adults and are marked accordingly. By using such features, you confirm that you are at least 18 years old.

You undertake to provide accurate and current information necessary for the Service to work (in particular, correct birth data). The accuracy of the calculations depends on the accuracy of the data entered.

The Service is intended for persons who have reached the age of majority under the laws of their country of residence/citizenship. Persons who have not reached the age of majority may use the Service only with the consent of, or under the supervision of, a parent or other legal guardian, where such consent is required by law. Features marked 18+ are available only to adults. If we become aware that the Service is being used by a minor without the required consent, we may take reasonable measures to restrict or terminate access.

Alwenna's key feature is compatibility: it requires the birth data of a second person. By entering another person's data, you confirm that you have a lawful basis to provide it and that you have obtained that person's necessary consent to such a reading. You are responsible for the existence of that consent. If a second person's data is provided in violation of the law or without consent, we may cease processing it and/or restrict access.

Sign-in is done through Google or Apple. You undertake to use only the third-party provider account to which you have lawful access. You are responsible for the accuracy of your profile data. In the event of unlawful use of someone else's account, we may restrict or terminate access.

The Service operates in two modes:

• Anonymous mode — the core features are available without an account; your birth profile is stored in your browser/device.
• Account mode — required for subscriptions, purchasing the Book, syncing across devices, and storing history on our servers.

Some features are free; certain premium features are available by subscription, and the Book is acquired through a one-time purchase. The current list of features, plans, prices, limits, and terms is published on the relevant pages of the Service and forms part of the purchase conditions. We may change the set of features, plans, prices, and limits; changes apply to purchases made after they take effect and do not affect access already paid for, unless otherwise required by law.

• On the website, payment is processed through the payment provider Dodo Payments, acting as Merchant of Record. Payment details are processed by the provider; we do not store your payment card data.
• In the iOS apps, purchases and subscriptions are made as in-app purchases through the Apple App Store and are also governed by Apple's terms. In this case, managing and canceling the subscription is done through Apple's subscription settings.

You are solely responsible for any charges levied by your bank or payment system (for example, for currency conversion), where applicable.

A subscription provides access to premium features for the duration of the plan. Subscriptions taken out through an app store may renew automatically under the store's rules until you cancel them; cancellation is available in the store's subscription settings/via the corresponding button in the Service and takes effect at the end of the paid period. The Book is a one-time purchase (one credit = one Book), is not a subscription, and does not renew automatically.

Access to paid features and the generation of results (calculations, interpretations, the Book) is digital content provided immediately. By placing an order, you agree to the immediate commencement of performance. In cases provided for by applicable consumer-protection law, commencing performance before the withdrawal period expires may entail the loss of the right of withdrawal once such performance has begun.

Requests for refunds and disputed charges are handled through support: fedorstartup@gmail.com. Please provide the account e-mail, the date of payment, and a description of the problem. A refund is issued in the case of technical failures (double charge, an obvious pricing error, non-delivery of paid functionality, and the like), as well as in cases provided for by the rules of the payment provider/app store or applicable law. When reviewing, we may consider whether access has already been granted and used, signs of abuse/fraud, and other circumstances. For purchases through the App Store, refunds are also subject to Apple's policy. We respond within a reasonable time, but no later than 30 calendar days. A refund is issued via the same payment method, unless otherwise agreed or provided for by the provider's rules.

When using the Service, you are prohibited from:

• reselling, transferring, or providing third parties with access to the Service without our written permission;
• carrying out bulk collection (scraping), automated downloading, copying, or other extraction of the Service's content and results;
• performing reverse engineering, decompilation, disassembly, or other attempts to obtain the source code, astrological algorithms, or internal logic of the Service, unless otherwise permitted by law;
• circumventing technical restrictions, usage limits, security mechanisms, and access controls;
• using bots, scripts, and other automated means in a manner not provided for by the functionality of the Service;
• falsifying information about payments or access statuses, or committing other fraudulent acts;
• uploading, transmitting, or distributing illegal, harmful, defamatory, or offensive content, or content that infringes third-party rights;
• entering another person's data without a lawful basis and their consent;
• using the Service in a way that disrupts its operation, creates excessive load, or causes harm to the Service, other users, or third parties;
• using the Service in violation of applicable law.

We may set technical restrictions on the frequency, volume, and methods of use without prior notice. In the event of a violation of the Terms, abuse of the Service, or where there are reasonable grounds to believe that a User's actions pose a threat to the security or stability of the Service, the rights of other users, or legal requirements, we may, without prior notice, restrict, suspend, or terminate access and take other reasonable protective measures.

All rights to the Service — the program code, design, interfaces, texts, graphics, databases, astrological engines and algorithms, the character, name, and image of Alwenna, trademarks, and logos — belong to us or are used by us on lawful grounds. Our own astrological engine (calculations and strength/influence models) is our know-how.

Provided you comply with the Terms, you are granted a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Service for personal, non-commercial purposes within its functionality. Exclusive rights do not pass to you. Without our prior written consent, it is prohibited to reproduce, distribute, publish, or modify the Service's materials beyond its ordinary use (except for the expressly provided publication/sharing features, see §9).

Alwenna is an AI character. Some features use artificial-intelligence technologies to automatically generate responses, interpretations, and recommendations. Such results are formed automatically, may contain inaccuracies, errors, or incompleteness, and do not constitute professional (medical, legal, financial, psychological, or other) advice. You independently assess the information you receive and act at your own risk.

We may change the AI models used without prior notice while preserving the general functionality of the Service. Despite the use of AI, we do not make legally significant decisions concerning you solely automatically; the use of AI does not mean that every result undergoes prior human review.

Certain features allow you to create a public link to a result (for example, the "Star Card") and share it. By creating and distributing such a link, you understand that you are making the corresponding result available to the recipients of the link, and you are responsible for that distribution, including for the existence of a second person's consent if the result concerns a couple. You are free not to create public links.

To operate certain features, we use third-party services: sign-in (Google, Apple), payments (Dodo Payments; in-app purchases through the Apple App Store), artificial-intelligence model providers, cloud infrastructure and hosting, and analytics and security tools. The use of such services is governed by these Terms, the Privacy Policy, and, where necessary, the terms of the relevant third parties.

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not guarantee continuous availability, the absence of errors, compatibility with all devices, or that the results will meet your expectations.

We are not liable for indirect losses, lost profits, loss of data, or for the User's decisions and actions taken on the basis of materials, calculations, or interpretations obtained in the Service. Nothing in these Terms limits liability that cannot be limited under applicable law (including mandatory consumer-protection rules).

We are not liable for the non-performance of obligations due to force-majeure circumstances beyond our reasonable control (natural disasters, fires, floods, military action, epidemics, strikes, government decisions, failures of communications, power supply, hosting providers, cloud infrastructure, payment systems, and third-party services, and the like). For the duration of such circumstances, performance may be suspended; we will make reasonable efforts to restore operation as soon as possible.

The processing of personal data is carried out in accordance with our Privacy Policy, which is an integral part of these Terms. By using the Service, you confirm that you have read it.

We may fully or partially discontinue support for individual features, plans, or the Service as a whole, notifying Users within a reasonable time, unless otherwise dictated by legal, security, or technical necessity.

Unless otherwise provided by law, Users are deemed notified of changes to the Terms, the Privacy Policy, and other legal documents by the publication of their new versions on the Service's website, and of changes to functionality by its updating. Where it is necessary to notify a specific User (for example, about the status of a support request), we use the e-mail address associated with your account or another agreed method.

For any questions and claims, first contact support: fedorstartup@gmail.com. We strive to settle matters through negotiation and will respond within a reasonable time, but no later than 30 calendar days. Contacting support does not limit your right to turn to the competent authorities or a court.

These Terms are governed by the law of the Oriental Republic of Uruguay, unless otherwise provided by the mandatory consumer-protection rules of your country of habitual residence. Disputes not settled through negotiation are subject to resolution by the competent court in Montevideo, Uruguay; this provision does not limit the consumer rights granted by the mandatory rules of the country of their residence.

We may change and update the Terms. A new version takes effect from the date of publication on this page, unless expressly stated otherwise. By continuing to use the Service after a new version takes effect, you confirm your agreement with it. If the changes materially affect your rights and obligations, we will take reasonable measures to notify you before they take effect.

If any provision of the Terms is found to be invalid, unlawful, or unenforceable, this does not affect the validity of the remaining provisions, which continue in full force.

Operator: CHISHCHIN FEDOR (sole proprietor) Address: Montevideo, Uruguay E-mail: fedorstartup@gmail.com

© 2026 Alwenna. All rights reserved.